Accessibility Statement of Kinepolis NV
1. Introduction
Kinepolis Group NV is committed to digital inclusivity, striving to ensure that all users - regardless of their abilities or the technologies they use — can access the information and services we offer. This commitment aligns with the European Accessibility Act (the EAA) and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standard, as referenced by the EAA.
2. Scope of Applicability
This statement applies to:
- www.kinepolis.com and its subdomains
- Kinepolis.es, .fr, .nl, .lu, .ch, .be and its subdomains
- The official Kinepolis mobile app for iOS and Android
- Customer-facing ticketing systems
This statement does not cover third-party applications or platforms that may use Kinepolis data without being approved, developed or maintained by Kinepolis NV.
3. Compliance status
As the aforementioned websites and app are currently being redesigned, no full compliance audit has been performed and the site and app are currently not compliant with the WCAG 2.1, level AA Standard.
An audit will be scheduled when the new site and app go live.
4. Accessibility Measures Taken
In the meantime we have however taken the following measures to enhance accessibility of our current websites and app:
- Include accessibility as part of our mission and design principles;
- Integrate accessibility into our procurement and development processes;
- Conduct regular internal accessibility audits;
- Provide staff training on accessibility best practices.
5. Non-Accessible Content (Known Issues)
Despite the absence of a full audit, internal audits have made us aware of the following (non exhaustive) areas of our websites and app that do not fully comply with accessibility standards:
- Legacy video content without full captioning or audio description
- Some third-party widgets that do not support keyboard interaction
- Certain interactive maps or calendars lacking full screen reader support
- PDF downloads not fully tagged for screen readers (under remediation)
6. Planned Improvements
We are actively working on launching as soon as possible a new website and new app and subsequently on aligning as soon as reasonably possible all digital platforms with WCAG 2.2 AA guidelines to the extent reasonably achievable.
7. User Feedback and Involvement
We encourage feedback from users with disabilities and collaborate with local associations and accessibility experts to enhance usability.
If you experience any difficulties or wish to report an issue, please contact us:
- Email: accessibility@kinepolis.com
- Phone: +32 (0)9 123 45 67
- Address: Boulevard du Centenaire 20, 1020 Brussels, Belgium